Contact Information

Contact Information for MVT

Our management company Simco Management (Calgary) Inc. handles all questions, requests for information, and emergency contacts. Simco has an emergency phone answering company that monitors the phone 24 hours a day, 7 days a week. Please be aware that phoning Simco after hours will result in the answering service sending out the appropriate emergency crew. To try to keep our condo fees down, please avoid calling Simco after hours and note that Non-Board approved repairs will be charged back to the unit owner!

The Board of Directors may be reached by using the corporate e-mail address. Due to the Personal Information Privacy Act (PIPA) Simco Management will not disclose the personal contact information for any owner or for any member of the Board of Directors. The following contact procedures will put you in touch with either Simco Management or the Board of Directors.

 

  1. EMERGENCY CONTACT PROCEDURES
    Contact Simco Management (Calgary) Inc. at 403-234-0166 direct line and state that it is an emergency. Simco monitors the phone 24 hours a day, 7 days a week. Our property manager is Leisa Reinwald.

    When calling for an emergency during business hours (no heat/no water/flood/fire) tell reception that it is an emergency and Leisa, or her administrative assistant, will make every effort to pick up the call instead of going to voicemail.

    Calling Simco after business hours will result in an emergency call to the appropriate trade. The call center treats all after hours calls as an emergency and will dispatch the appropriate trade.

  2. Urgent Problems Contact Procedures
    Only call Simco for repairs to the common property during their business hours. Calling Simco after business hours will result in an emergency call to the appropriate trade. Non-Board approved repairs will be charged back to the unit owner!

    This will help keep your condominium fees down by not paying overtime for after hour call outs.

  3. Suggestions and Questions Contact Procedures
    For questions or suggestions, you may e-mail the Board of Directors at our corporate e-mail address, board@mvtcondos.ca. All e-mail sent to our corporate address goes to all members of your Board of Directors. Your Board of Directors will attempt to respond within 48 hours. If you do not receive a response after five business days, please contact Simco Management at 403-234-0166 direct line. Please remember to include your name and unit number. Any messages without a name and unit number are not considered.

    For questions or suggestions when you do not have e-mail, contact the Board of Directors by placing your communication in the suggestion box located in the lobby of each building. Please remember to provide your name and unit number. Any messages without a name and unit number are not considered. The suggestion boxes are checked once a month and the items are read at the monthly Board meeting.

Mailing Address

Our condominium complex is managed by Simco Management (Calgary) Inc. They take care of all of our business needs and provide a point of contact for all owners. The following addresses are provided for mailing letters to our management company or to the Board of Directors. Letters mailed to the management company or the Board will be read during the next monthly Board meeting.

 

Mountain View Terraces Mailing Address

The Owners Condominium Corporation Plan No. 9912733
MOUNTAIN VIEW TERRACES ("CONDOMINIUM COMPLEX")
c/o Simco Management (Calgary) Inc.
Calgary, Alberta

 

Simco Management (Calgary) Inc. Mailing Address

Leisa Reinwald
Simco Management (Calgary) Inc.
2478 91 Ave SE, Calgary, AB T2C 5H3 | MountainViewTerraces@simcomgt.com